Position

In the position section, you can create the positions that agents can use so that, when a ticket is assigned, users know which position they should go to in order to be assisted.

The table displays the following:

Column	Description
Name	displays the name of the created position.
Status	displays the position status, indicating whether it is active or inactive.
Options	displays the available options for the position, such as edit or delete.

To create a position, click the Add button. The following view will then be displayed: