Turn/Ticket statistics

The statistics section displays turn and ticket statistics combined in a single table.

Displayed information

The tickets or turns shown are only those that are in a closing status, such as completed or canceled.

In this section, you can view a search area and select the type of statistic you want to generate.

The table displays the following columns:

Column	Description
Turn	displays the user’s turn code.
Ticket	displays the digital ticket code that the agent can view.
Topic	displays the topic associated with the ticket.
Reference	displays a custom value configured in the integration section.
Agent	displays the agent assigned to the ticket.
Service time	displays the service time the ticket took to be completed.
Waiting time	displays the waiting time the ticket took to be assigned.
Total time	displays the sum of waiting time and service time.
Rating	displays the rating assigned to the ticket.
Closed by	displays who completed the ticket.
Start date	displays the date when the ticket started.
Closing date	displays the date when the ticket was closed.

These reports can be exported to CSV, so users can make adjustments or changes to the exported data.