Acceptable Use Policy (AUP)¶

Objective¶

This Acceptable Use Policy (AUP) is intended to establish the rules of conduct and conditions under which users may use the OBMessage platform and its associated modules, such as SmartQueue and Aless.

Its purpose is to ensure ethical, legal, and secure use of the service, preserving the integrity of the system, Ofimatic’s reputation, and the experience of all users.

Scope¶

This policy applies to all customers, users, contractors, employees, and third parties who have access to the services offered under the OBMessage platform, including its API, administrative panel, messaging channels, and automated service modules.

Permitted use¶

Users must use OBMessage only for legitimate, professional, or commercial purposes, in accordance with applicable laws and regulations. Use of the service must comply with the following conditions:

Comply with Ofimatic’s privacy, security, and intellectual property policies.
Maintain the confidentiality of personal and business data handled through the service.
Immediately report any misuse or suspicious activity detected.

Prohibited use¶

The use of OBMessage and its modules, including SmartQueue and Aless, is expressly prohibited for:

Sending spam, unsolicited messages, or phishing campaigns.
Distributing offensive, discriminatory, defamatory, or illegal content.
Carrying out cyberattacks, unauthorized access, or reverse engineering.
Using the platform for political, religious, or other activities unrelated to the purpose of the service.
Transferring or reselling access to the system without Ofimatic’s authorization.
Using the Aless chatbot to create, train, or distribute false information, or to manipulate conversations for malicious purposes.

User responsibility¶

The user is responsible for the use of their account, credentials, and system configurations. Any activity performed under their access will be considered their direct responsibility.

Ofimatic shall not be responsible for damages resulting from misuse of the service by the user or their employees.

Monitoring and compliance¶

Ofimatic reserves the right to monitor service usage in order to ensure compliance with this policy. If violations are detected, Ofimatic may:

Temporarily suspend or cancel access to the service.
Report illegal activities to the competent authorities.
Take legal action for damages caused.

Security and confidentiality¶

Users must follow the security measures recommended by Ofimatic, including the use of strong passwords, two-factor authentication, and good information management practices.

Access to confidential data must be performed only from secure devices and networks.

Review and updates¶

This Acceptable Use Policy will be reviewed and updated periodically to adapt to technological or legal changes. The current version will always be available in the official OBMessage service documentation.

Contact¶

For questions or reports related to this policy, you may contact us through:

📍 C. Nicolás Ureña de Mendoza 3, Santo Domingo 10132
📞 (809) 540-8151
🌐 https://obmessage.ai
✉️ soporte@ofimatic.com