Statuses

Statuses are used to indicate the stage a ticket is currently in.

These statuses help identify the current stage of the ticket. When custom statuses are created, a table displays the statuses configured in the platform.

Name	Description
Name	indicates the name assigned to the status when it was created.
Parent	indicates the main status associated with the custom status.
Options	allows you to edit or delete the custom status created.

Create and update a custom status

Create custom status

To create a custom status, click the Add button.

The creation view displays the following fields:

Name	Description
Name	allows you to enter the name the custom status will have.
Status	allows you to select the main status that will be associated with the custom status being created.
Color	allows you to assign a custom color to the status.
Choose icon	allows you to select an icon for the status. When you click the Add icon button, a series of available icons is displayed.

Update custom status

To update a custom status, click the options button.

A view similar to create status will be displayed, but focused on updating existing statuses.